Driving superior performance is the definition of a great organisation

Engaging your managers in performance management is crucial to its very success.

For many managers, performance management is executed as a ‘tick box’ exercise for HR. This may be down to a number of factors; lack consistency in its delivery, the lack of senior management commitment to the process, or simply not having the skills, confidence and tools.

Performance management is, when carried out effectively, a process of creating a work environment or setting in which people feel empowered to perform to the best of their abilities. If a job is well defined, the overall performance goal is clear and the desired result easily recognised, then it provides a wonderful opportunity to praise and inspire the individual to perform in the future.

But sooner or later - when leading people – there may be the need to have an ‘honest conversation’. There will be the need to tell a member of a team something that they will find difficult to deal with. For many managers, the thought of this will fill them with dread.

The golden rule is: don’t avoid the issue. No matter how small it is, or is perceived to be, the conversation must be had.

Our bespoke programmes are designed to look at the tools and techniques that will enable people to feel confident in having these challenging conversations.

These programmes will help managers gain practical skills and behaviours to get the best out of their team. They focus on setting standards, giving praise and addressing the various areas of under-performance with the objective of getting the individual back on track as quickly as possible.

We tailor our programmes to the individual organisation and conduct these with strong emphasis on, and practical application of, the client organisation’s values and management competencies.

Engaging our learners is paramount to the work we do. Our blended learning solutions include; e-learning and drama based role play using professional actors, case studies, coaching & mentoring.

Programmes

• Grasping the Nettle
• Managing Challenging Conversations
• Honest Conversations
• Discipline and Grievance
• Delivering Performance Appraisals
• Setting Objectives
• Getting Feedback Right